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Hardware and Software Support Policies On-campus

Memorandum #309 Hardware and Software Support Policies On-campus

 Date of Issue: November 29, 2001

Support is defined as connecting computers to the College and Campus networks, installing software, installing upgrades including internal devices such as cards and memory, providing troubleshooting services to determine repair needs, completing repairs, and providing user assistance. The Division of Information Systems is the contact point for all hardware and software support issues.

Computer equipment, for the purpose of this document, will be defined as computer system units, monitors, external peripherals such as printers, scanners, CD-RW devices, zip drives, hard drives, tape drives.

All users of College-owned equipment are obliged to adhere to College Policy 306, "Policy for Responsible Computing".

Hardware Located on any College Facility

Information Systems will support:

All computer equipment purchased by the College or donated to the College, or by any unit within the College with the approval of the Division of Information Systems, the President and/or the Board of Trustees.

Information Systems does not support:

  • Equipment that is purchased or donated without the approval of the Division of Information Systems, the President and/or the Board of Trustees.
  • Equipment that has been serviced (the addition or removal of memory or other internal components) by anyone other than a member of the Division of Information Systems staff or a campus-authorized vendor with the recommendation of the Division of Information Systems.
  • Equipment on which the operating system has been upgraded or re-installed by someone other than a member of the Division of Information Systems staff.

In cases where hardware repair is necessary, the Division of Information Systems will provide troubleshooting services. A campus-authorized vendor will complete hardware repairs that cannot be completed by the Division of Information Systems due to parts availability, complexity of the repair, or warranty status. If a user chooses to obtain the services of someone other than the identified authorized vendor, Information Systems no longer will provide support for that hardware in the future.

In cases where a particular application or a unique aspect of the computing environment requires installation of an operating system other than what is installed at the time of delivery, please contact the Division of Information Systems.

Use of Personal Technology

  • The College assumes no liability for personal equipment brought onto any campus or center. Personal equipment will not be allowed connection to the College network or other College owned equipment except when approved by the Division of Information Systems.
  • The Information Systems Division will not provide hardware or software support for personal equipment.

Software

All users of College-owned software are obliged to adhere to College Policy 305, "Policy Governing the use of and Duplication of Software".

Information Systems supports:

  • Standard productivity applications necessary for mainframe connectivity and as contained in the Microsoft Office Suite
  • Mail clients, web browsers, and other Internet tools such as Netscape, Internet Explorer and WS_FTP LE.

The Information Systems Division staff recognizes that diverse collections of applications are required to meet the varying needs of the disciplines within the College. Discipline-specific applications will be supported to the extent possible and as recommended by Academic Computing in support of the Technology Plan detailing the academic use of the software.

Information Systems does not support:

  • Any application that has not been legally purchased for the machine on which it is installed.
  • Applications that are not being used for College business (eg. income tax applications, games, etc.).
  • Proprietary software used to access electronic mail from non-College sites (eg. Compuserve, America Online, Prodigy).