COVID-19 Campus Update

As public health concerns surrounding COVID-19 continue to grow, Community College of Philadelphia has made the careful decision to move coursework to online or other remote alternatives, and to keep Main Campus and its Regional Centers closed through at least May 6, 2020. At this time, the commencement ceremony for spring 2020 is postponed. The College will continue to update you via email, web updates and text alerts as this situation evolves during the closure. During this time, please follow all CDC guidelines for preventing the spread of this virus and remaining healthy, including hygiene recommendations, social distancing practices and remaining home when you are sick.

Our academic and student support services are still here to support you! Visit the College’s Virtual Student Resource Center to access the assistance that you need.

Information Technology Services

Large Banner on the West Building with the text Celebrating 50 years

After many years of building a stable communications network for data and voice, the ITS department supports more than 4,000 workstations, the convergence of voice and data, connectivity to all regional centers through a metro-WAN fiber ring, 60+ servers in support of file, print, internal web services, phone services, an administrative and student systems and the associated relational database, computer applications in support of teaching and technology, library services, and stand-alone applications required for grant and state-funded projects.

The Information Technology Services department is an engaged service entity within the college community. Support for all aspects of the technical needs of the College is provided daily.  A strong, reliable network infrastructure provides for delivery of voice and data to the college community.  

 Software Access

Adobe Creative Suite

Adobe has given select students the ability to download their software for free. 

Adobe Instructions

Autocad

Autocad has done the same but for every student with a valid .edu

Autocad Instructions

Support Links

  • Email & Password

    Password Reset

    Passwords must be reset on a rolling time basis. Passwords must not be reused.

    Password Reset Portal

    Get More Password Help

    How do I get MY User Name and Password

    Retrieve your student user account by providing some information about yourself

    MyCCP Account Retrieval

  • Support Requests

    Create a Support Ticket

    Create a support ticket. Our technicians will respond promptly and can diagnose & solve most issues remotely.

    Create a Student Support Ticket

    Employee Support Ticket

     

    Phone Support

    Phone support is available for issues relating to college systems and access on campus or remotely.

    215-496-6000

    Mon – Thurs, 8 a.m. – 6:30 p.m.
    Fri, 8 a.m. – 5:30 p.m.
    Sat, 8 a.m. – 4:30 p.m.

    Email Us

    Send an email to

    In-person Support

    Bonnell Building, Room B2-41
    Walk-in hours: Monday – Friday 8:30 a.m. – 5:30 p.m.

  • Internet Access

    Wireless Internet

    Wireless internet is provided throughout many areas on campus.

    Visit the Wireless internet access page for complete details on how to access the internet from your device.

     

    Computer access

    The college has many computer labs and terminals that offer high speed access to the internet along with all college systems. Computers for course work can be found in the Library and Learning Commons at each regional center.

  • Office Phone Information

    Request Conference Phone

    Contact us at to request a speaker phone.

    Request Conference Bridge

    The College does have conference bridge service available for faculty and staff use. To schedule the use of a bridge please contact the Support center at x6000 option 1 or via email at .

    View Phone and Voicemail Options for more information