Need Help?
Students
To request support for any of the MyCCP or Self Service features, students can complete the MyCCP/Self Service Support Form. Make sure to supply accurate contact information so we can resolve your issue quickly. Please allow at least 24 hours response time during business hours.
Submit a Student MyCCP and Self Service Support Request
Employees
Help Desk Ticketing System
With the new Support Desk system, getting help from ITS is easier than ever. This system allows you to report an issue or request services from ITS by creating a ticket, which lets you to track the progress of your request. You can even add notes, as well as add and retrieve attachments.
To use the system, just log in using your MyCCP user name and password.
Other Ways to Get Help
Phone Support
Phone: On-campus, ext. 6000; Off-campus, 215-496-6000
Hours: Mon – Thurs, 8 a.m. – 6:30 p.m.; Fri, 8 a.m. – 5:30 p.m.; Sat, 8 a.m. – 4:30 p.m.
Note that we are closed Fridays and Saturdays during the summer 4-day schedule.
Email Support
Send an email to
Walk-in Support
Bonnell Building, Room B2-41
Walk-in hours: Mon – Friday 8:30 a.m. – 5:30 p.m.