Management Training Program

Management Training Program

This 9-step Management Training Program is intended for managers and supervisors, and provides both theoretical and practical knowledge concerning supervising staff in a higher education context. A variety of learning methods will be used, including small and large group discussions and activities, partner exercises, individual self-assessments, role-play and video. The emphasis is on an interactive experience for participants. Each session incorporates real-life situations in order to provide participants with an opportunity to practice what is learned in a low-risk environment (thereby facilitating the transfer of skills to the job). Participants will also develop an action plan for implementing the skills when they return to work.

Employment Law 101

The introduction to the Management Training Program, this initial class will begin the process of training managers and supervisors on management benchmarks for CCP employees. This session will provide a broad overview of key legislation and legal issues that impact managerial and supervisory practices. Employment discrimination, harassment, interviewing, Americans with Disabilities Act (ADA), terminations, progressive discipline, Family and Medical Leave Act (FMLA), the Fair Labor Standards Act (FLSA) laws as well as other relevant federal and state employment laws are reviewed and their implications for College supervisors are highlighted.

HR Basics: Policies, Procedures & Contract Administration

This session will provide you with the foundation for the CCP Management Training Programs. At this session we will review and discuss:

  • College policies and procedures
  • HR's roles and responsibilities
  • Your roles and responsibilities as a manager
  • Management of corrective actions, including the College's progressive discipline processes and procedures
  • Contract administration and the College's collective bargaining agreements

Understanding & Managing Yourself & Others

Supervisors? awareness of themselves and others and their skills in self-management and interpersonal relations are addressed using the Emotional Intelligence model. At this session, participants will learn:

  • To recognize and manage your own biases, hot buttons, conflicts, motivations, and emotions at work
  • How your leadership/managerial style impacts those you supervise and your ability to achieve workplace goals
  • To practice the team leadership style with its high focus on both productivity and people
  • How to apply motivational theories to enhance staff performance
  • To value workplace diversity and skills for managing multicultural individuals and teams
  • Interpersonal skills for working effectively with direct reports, supervisors and colleagues, and for resolving supervisory challenges

Total Performance Management

After focusing on developing self-awareness and interpersonal skills, this session will concentrate on applying these skills to develop, manage, and appraise the performance of your staff. In this session you will learn:

  • Skills for setting performance standards, delegating assignments, and holding employees accountable
  • Feedback, coaching, counseling, and appraising skills for managing the performance of excellent, satisfactory, and poor performers
  • A focus on common employment laws such as Title VII, ADA, FMLA, FLSA, and others, to avoid costly mistakes when managing, disciplining, and terminating employees
  • How to effectively administer progressive discipline, if necessary
  • When to seek consultation with the Human Resource Department to resolve personnel issues

Harassment & Discrimination - The Law and College Policies & Procedures

What is diversity? And why is it important? This session is designed to assist in deepening diversity awareness, enhancing skill development, and provide information related to a broad range of diversity topics, cross-cultural understanding, and institutional equity. Intended as a primer and overview you will learn about harassment and discrimination law, our College policies/procedures/process, your role and responsibility as a supervisor/manager, and the role of the Director of the Office of Equal Opportunities & Affirmative Action. As a manager/supervisor, harassment concerns or complaints may be initially raised with you. Are you prepared to effectively respond to or, if necessary, conduct an investigation of a harassment complaint? Included in this session is a review of the formal and informal complaint processes and procedures.

Go Team Go: Managing Team Performance

Managing a team is a complicated process in the best of times. During times of change it can be much pricklier, having added a new layer of anxiety. At this workshop session we will explore the pathways to managing your team's performance. We will diagnose the characteristic of a high-functioning team, and assess the blending of different personality types that build a successful team.

Leadership Excellence: How to Walk the Talk

In today's competitive environment, managers must adopt new strategies in order to lead effectively. In this workshop, we will explore critical leadership strategies for becoming a more effective leader. Participants will assess their own leadership style and effectiveness. Participants will learn how to create staff commitment and involvement, how to lead by example and "walk the talk".

Hiring Right - The Recruitment & Hiring Process

Filling a vacancy or new position can be a time consuming and challenging task for any supervisor. Legislation such as the Americans with Disabilities Act and our internal Affirmative Action policies prescribe hiring and interviewing procedures that are designed to guard against discrimination while ensuring that qualified candidates are hired. Competency-based interviewing is the process of conducting an interview that ensures the consistent hiring of qualified/competent and diverse staff. Key to hiring right requires a clear understanding of the knowledge/skills and abilities/education/experience (KSA), and the critical success factors (CSF) for the position.

Ask the HR Expert

This final session in the Management Training Program will provide you with an opportunity to talk about and seek advice concerning challenges and dilemmas within your department. This is intended to be an open, interactive forum.

Performance Evaluations: How To Use This Key Organizational Tool

Employee performance evaluations need not be an onerous chore but an opportunity for employee development. The focus of this session is on the many benefits of properly planned and conducted employee performance evaluations.

You will learn:

  • The true purpose of employee performance evaluations
  • The foundation of appraisal programs
  • The steps to accomplishing an effective performance appraisal process
  • The pros and cons of performance evaluations
  • How to eliminate bias from the appraisal process
  • How to plan and prepare yourself and your staff members for an effective, efficient and productive review that lessens anxiety and stresses current and future performance
  • How to communicate necessary changes and modifications required for individual and group success
  • Use the process to foster future improvement
  • Deal with difficult employees with poor performance