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DTSTART:20261101T020000
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DTSTART:20260308T020000
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BEGIN:VEVENT
UID:calendar.27087.field_date_2.0@www.myccp.online
DTSTAMP:20260827T171307Z
CREATED:20260825T172355Z
DESCRIPTION:Presenter: Brian O’Doherty\n\nAudience: Faculty\, Staff\, Admin
 istrators\n\nJoin Zoom Meeting: https://ccp.zoom.us/j/94587053257\n\n \n\n
 Learning Goals:\n\nParticipants will:\n\n \n\nRecognize Key Elements of Ef
 fective Customer Service\nIdentify behaviors and communication practices t
 hat promote positive student interactions.\nUnderstand how first impressio
 ns and ongoing engagement affect enrollment and retention.\nApply Strategi
 es for Student-Centered Service\nImplement practical methods to respond ef
 fectively to student inquiries and challenges.\nDevelop techniques for act
 ive listening\, empathy\, and problem-solving in diverse student contexts.
 \nEnhance Institutional Processes to Support Student Engagement\nDiscuss a
 nd address common points of friction in course registration\, scholarship 
 applications\, and student needs beyond the classroom.\n\n\n\nRespond to a
 nd process improvements to streamline interactions and reduce barriers.\n
 \n\n\n\n\n\n\nSeminar Description:\n\n\nThis workshop is designed to explo
 re strategies for enhancing customer service to improve student enrollment
 \, engagement\, and overall success. Participants will examine practical t
 echniques for creating welcoming and responsive interactions with prospect
 ive and current students\, addressing common challenges\, and fostering a 
 culture of student-centered service.
DTSTART;TZID=America/New_York:20260902T130000
DTEND;TZID=America/New_York:20260902T140000
LAST-MODIFIED:20260825T185058Z
LOCATION:Virtual
SUMMARY:Enhancing Frontline & Back Office Customer Service to Facilitate St
 udent Enrollment & Success
URL;TYPE=URI:https://www.myccp.online/fall-2026-professional-development-we
 ek/events/2026/09/02/enhancing-frontline-back-office-customer
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